{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Australia on orders of AUD 75 or more; a flat AUD 27.50 delivery charge applies below that. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days.",
    "content": "Shipping Last updated 3 September 2026. Where we deliver We deliver across Australia. Delivery times are the same wherever you are: 5 to 7 days once your order has been handled. What delivery costs Delivery is free on orders of $75 or more. Below that, a flat $27.50 delivery charge applies. The charge is shown in your cart before you pay, so there is never a surprise at checkout. We do not currently offer an express or next-day delivery option. Every order goes by the same tracked service. How long it takes Orders are handled and packed within 24 to 48 hours. Delivery then takes 5 to 7 days. Allow about a week from placing your order to it arriving. Mirrors, mirror cabinets and shower panels are heavy or fragile, and bulky items can take the upper end of that range. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you sooner than that. Once you have your tracking number you can follow the parcel on our Track Your Parcel page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. Questions before you order If you need an order by a particular date, email us at theteam@customersupport.care before you buy and we will tell you honestly whether it is achievable.",
    "url": "https://eyemassager.com.au/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "This shop accepts change-of-mind returns for 15 days from purchase under its own published policy: original packaging, proof of purchase, refund processed 24 to 48 hours after the return arrives. The consumer guarantees of the Australian Consumer Law for faulty or misdescribed goods apply to everything sold here and are unaffected.",
    "content": "Refunds & Returns Last updated 3 September 2026. This policy sets out how returns work when you buy from us in Australia. 15 days to change your mind Our products can be returned within 15 days of the original purchase, for any reason. This is our own published policy: Australian law does not require a change-of-mind period for online purchases, and we offer one because we would rather you ordered with confidence. To start a return, email us at theteam@customersupport.care with your order number. To be eligible, the product must have been purchased from this website in the last 15 days, be in its original packaging, and come back with your receipt, order confirmation or other proof of purchase. You pay the cost of returning the goods unless the item is faulty. We refund the price you paid for the goods, back to the payment method you used, or held as credit against a future order if you would rather. Nothing we sell is made to order Everything we sell is a standard stock item. Nothing is blended, measured or made up to your order, so the change-of-mind window above covers a tub exactly as it arrives. We would still rather you ordered the right thing first time. If you are not sure how many tubs you need, how long one lasts or what is on the ingredient panel, email us at theteam@customersupport.care before you order and we will work it out with you. Faulty, damaged or incorrect items This part applies to everything we sell, and nothing above affects it. Under the Australian Consumer Law our goods come with guarantees that cannot be excluded: they must be of acceptable quality, fit for their purpose and match their description. If your order arrives faulty, damaged or not as described, contact us and we will put it right at no cost to you. For a major failure you are entitled to a replacement or a refund; for other failures we will repair or replace the item. We cover the cost of returning a faulty item. Damaged in transit If a parcel arrives damaged, email us with your order number and a photograph of the packaging and the item. We will arrange a replacement or a refund and we cover the return postage. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of your rights. Items missing or the wrong thing sent Tell us and we will fix it. If the parcel never arrives, or arrives with parts missing, or contains something you did not order, that is on us to resolve and it costs you nothing. How to return something Email theteam@customersupport.care with your order number and a short note about what you would like to do. We will reply with the return address and confirm who pays the postage in your case. Please contact us before sending anything back: items must go back to the warehouse your order shipped from, so this makes sure the return reaches the right place and is credited to your order. We aim to process refunds within 24 to 48 hours of receiving the returned goods. Payment providers usually take a few further working days to show the money back on your statement. We cannot accept returns of items bought from a third party retailer rather than from this website. Cancelling before dispatch Any order can be cancelled before it is dispatched, and a 12.5% service and processing fee applies when you do. Most orders are packed within 24 hours of ordering, so if you need to change or cancel a paid order, contact us as soon as you can, ideally within 12 hours, and we will tell you where yours has got to. If something goes wrong If you are unhappy with how we have handled a return, email caseresolution@customersupport.care with your order number and a person will look at it again from the start. Your rights under the Australian Consumer Law are not affected by anything on this page. The fees this shop charges These are this shop's own terms and they are set out here because they are what you will actually be charged. None of them affects your consumer guarantees under the Australian Consumer Law, which cannot be excluded. Cancelling an order before it ships: a 12.5% service and processing fee applies. Most orders are packed within 24 hours, so tell us within 12 hours if you need to cancel. Returning an order because you changed your mind: a non-refundable $39 per order covers the original packing and handling, and you pay the cost of sending it back with a tracked service. That applies if you found a better price, changed your mind, decided it does not suit you, no longer need it, or ordered the wrong thing. A faulty, damaged or incorrect item: no fee of any kind, and we cover the return postage. That is a consumer guarantee, not a concession. Refunds are processed 24 to 48 hours after the return reaches us, either back to the original payment method or held as credit if you would rather.",
    "url": "https://eyemassager.com.au/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Eye Massager Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 3 September 2026. This Privacy Policy explains how Eye Massager Company (a division of BuyFactory Direct Pty Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit eyemassager.com.au or buy from us. We are committed to handling your data lawfully, fairly and transparently. If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care or call +66 (0) 98 391 3877 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google : including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) : including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email us at theteam@customersupport.care . We'll respond within the timeframe required by applicable law. If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au . You can also contact us first and we will try to put it right. Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us Eye Massager Company, a division of BuyFactory Direct Pty Ltd Registered address: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia ABN: 30 656 628 938 Email: theteam@customersupport.care International call centre: +66 (0) 98 391 3877",
    "url": "https://eyemassager.com.au/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Eye Massager Company.",
    "content": "Terms & Conditions Last updated 3 September 2026. These Terms & Conditions govern your use of eyemassager.com.au and any purchase you make from Eye Massager Company (a division of BuyFactory Direct Pty Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including Eye Massager Company name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately, including materials and dimensions. Product photos are for illustration, and slight variation in colour and finish can occur between production batches and will not look identical on any two installations. Pricing All prices are shown in Australian dollars and include GST. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Ordering Important delivery and ordering information to know when you order from eyemassager.com.au . Order processing. Once your payment has cleared, orders are usually fulfilled within 24 to 48 hours. Contacting us. You can send us a message at any time, and we reply as soon as we can, usually within one working day. Delivery times. For the full detail see our shipping page . Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law These Terms are governed by applicable law, and any disputes will be handled in accordance with the relevant jurisdiction. Your statutory rights as a consumer remain unaffected. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care or call +66 (0) 98 391 3877 , our team is happy to help. Contact Us Eye Massager Company, a division of BuyFactory Direct Pty Ltd Registered address: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia ABN: 30 656 628 938 Email: theteam@customersupport.care International call centre: +66 (0) 98 391 3877",
    "url": "https://eyemassager.com.au/terms-and-conditions/"
  }
}