{
  "count": 46,
  "faqs": [
    {
      "question": "Can Heated Eye Massagers be used before applying makeup?",
      "answer": "Yes. Clean, dry skin before a session and makeup afterwards is the usual order, and nothing about the mask makes that awkward.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Are Eye Massager Masks suitable for all ages?",
      "answer": "This is an adult product. The strap adjusts across most adult head sizes, and we would not put one on a child without asking their doctor first.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Can Heated Eye Massagers be used with essential oils?",
      "answer": "We would keep oils away from it. The lining is fabric and the shell has electronics behind it, so anything that soaks in is difficult to get out and may not agree with the materials.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Can Eye Massager Masks be used after cosmetic procedures?",
      "answer": "Ask whoever carried out the procedure. That is genuinely their call rather than ours, and we are not going to guess about your skin.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Can Eye Massager Masks be used with contact lenses?",
      "answer": "Take them out first. The mask presses gently on the area around the eye and it is more comfortable without lenses in, quite apart from anything else.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Are Heated Eye Massagers suitable for use during skincare routines?",
      "answer": "It fits fine at the end of one, on clean dry skin, before anything is applied. Whether it belongs in your routine is up to you.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "How long does it take to see results with an Eye Mask With Massager?",
      "answer": "It is not that kind of product, so there is nothing to wait for. You put it on, it is warm and it presses gently for fifteen minutes, and then it stops. That is the whole of what it offers and you get it the first time.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Do Eye Massager Masks require batteries or charging?",
      "answer": "Yes, Eye Massager Masks typically require either batteries or charging, depending on the model. Some are rechargeable via USB, offering convenience and cost-effectiveness, while others may use disposable batteries for portability. Choose the option that best suits your lifestyle and preferences.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Can Heated Eye Massagers be used with skincare products?",
      "answer": "We would use it on clean, dry skin and apply anything else afterwards, so nothing transfers onto the lining.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "How do I clean and maintain an Eye Mask With Massager?",
      "answer": "Wipe the flannelette lining with a damp cloth or a wet wipe after use. It is dirt and sweat resistant and made for repeated use. Never put the device in water: there are electronics behind the padding.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "How do Eye Massager Masks compare to traditional eye masks?",
      "answer": "A traditional mask blocks light and nothing else. This one blocks light as well, and adds warmth, air pressure and vibration, and it stops after fifteen minutes rather than staying on all night.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Are Heated Eye Massagers suitable for all skin types?",
      "answer": "The part against your face is flannelette, which is soft and breathable. Start on a lower heat setting and see how you find it. If your skin is reactive, or a doctor is already looking after it, ask them first.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "How often should I use an Eye Mask With Massager?",
      "answer": "Whenever you want a quarter of an hour with your eyes shut. The session length is fixed at fifteen minutes so there is no decision to make about how long.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Are Heated Eye Massagers safe to use?",
      "answer": "Used as intended, over closed eyes, with the heat at a level that is comfortable for you. It holds between 38 and 40 degrees, which is warm rather than hot. If you have any eye condition, have had eye surgery, or are unsure, ask your doctor before using one. We do not answer health questions ourselves.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "What are the features to look for in a Heated Eye Massager?",
      "answer": "An automatic cut-off, an adjustable strap, a wipe-clean lining and a fold if you want to carry it. After that, the heat range and whether the functions run independently.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "How does an Eye Mask With Massager work?",
      "answer": "Six airbags inflate and release in sequence around the eye socket, a heating element holds between 38 and 40 degrees on four levels, and a small motor adds vibration on two settings. An LED panel on the side selects which of the three are running.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "What exactly is in the box?",
      "answer": "The mask, a charging cable and a storage bag.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "How long is a session?",
      "answer": "Fifteen minutes. The device switches itself off at the end of it, which is what makes it usable last thing at night.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "How warm does it get?",
      "answer": "Between 38 and 40 degrees Celsius, on four levels. Forty is warm rather than hot, roughly a flannel wrung out of hot water. It takes about a minute to come up from cold and holds steady after that.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Can I use the heat without the vibration?",
      "answer": "Yes. Heat, air compression and vibration are independent and the LED panel selects which are running. Any one, any two, or all three.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "What does the air compression actually feel like?",
      "answer": "Six airbags, three a side, sit around the eye socket rather than over the eye. They inflate and release in sequence, so it reads as a slow squeeze travelling around the bone rather than a single press.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "How loud is it?",
      "answer": "The airbags make a soft pumping sound and the vibration motor hums. Neither is loud, and the Bluetooth speakers cover both if you are playing something.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "How do the speakers work?",
      "answer": "They are built into the sides of the shell. Pair the mask with a phone or a laptop once and it reconnects to that device automatically afterwards. Anything that plays audio works.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Do I have to use the speakers?",
      "answer": "No. They are off unless something is connected and playing.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "How long does the battery last?",
      "answer": "It is an 850 mAh cell at 3.7 V, charged from the cable in the box. A full charge covers several sessions.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Can I use it while it is charging?",
      "answer": "We would not. Take it off the cable first: there is nothing to gain from wearing a mask on a lead.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "How heavy is it?",
      "answer": "285 g, which is lighter than most paperbacks.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Does it fold?",
      "answer": "Through 180 degrees at the bridge, so the two halves close together into roughly the size of a pair of sunglasses in a hard case. A storage bag comes with it.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Will it fit me?",
      "answer": "The strap is elastic with a slider and covers most adult head sizes.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "What is it made of?",
      "answer": "The shell is a polycarbonate and ABS blend, which is the combination used for equipment that gets carried and dropped. The part against your face is flannelette.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "How do I clean it?",
      "answer": "A damp cloth or a wet wipe on the lining. Never put the device in water.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Can I wear it with contact lenses in?",
      "answer": "Take them out first. It is more comfortable, and it means nothing is pressing against a lens.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Can I fall asleep in it?",
      "answer": "That is what the automatic cut-off is for. The session ends and the device switches off whether or not you are awake.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Is it a medical device?",
      "answer": "No. It is a comfort device. It will not change your eyesight and it will not treat any condition. If you have an eye or health condition, ask your doctor before using one.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Can you tell me whether it suits my eyes?",
      "answer": "No, and we would rather say so plainly than give you a reassuring answer we are not qualified to give. We can tell you what the device is and what it does. Whether it is right for your eyes is a question for your doctor.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "What does it cost and what is the delivery?",
      "answer": "$198 including GST, with free delivery across Australia on orders over $75, arriving in 5 to 7 days after a 24 to 48 hour handling time.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "How do I pay?",
      "answer": "Card or PayPal at the checkout. All prices are in Australian dollars and include GST.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Can I return it?",
      "answer": "The consumer guarantees of the Australian Consumer Law apply to faulty or misdescribed goods. Beyond that, this shop accepts change-of-mind returns under its own published policy: original packaging and proof of purchase, and you pay the return postage.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Is there a warranty?",
      "answer": "Faults are covered by the consumer guarantees of the Australian Consumer Law, which cannot be excluded. If something goes wrong, email us.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Where do you ship from?",
      "answer": "We are an online supplier with no shop or premises. Orders go out from the supplier's warehouse and you get a tracking number by email once yours ships.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "How do I track my order?",
      "answer": "You are emailed a receipt when you pay and a tracking number once the parcel leaves. There is a tracking page on this site as well.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Do you sell more than one model?",
      "answer": "No. One mask, one price. The heat, the air compression, the vibration and the Bluetooth are all in the same device.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Do you sell wholesale?",
      "answer": "Yes. Tell us the quantity and the delivery address on the wholesale page and we will come back with a price.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "Is there a subscription?",
      "answer": "No. It is a single purchase and nothing recurring is set up when you buy.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "What is the voltage?",
      "answer": "3.7 V, from the built-in lithium battery. The charging cable is included.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    },
    {
      "question": "What if it arrives damaged?",
      "answer": "Email us with a photograph and we will sort it out. That is a consumer guarantee under the Australian Consumer Law, not a favour.",
      "source": "Eye Massager Mask",
      "url": "https://eyemassager.com.au/eye-massager/"
    }
  ]
}